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Technical issues

tutorials on how to install and connect to our IPTV Servers in order to best enjoy our IPTV Services.

Technical issues

Our service will never have 100% uptime on all channels. That is not possible in our industry. We strive to provide you a high level of service at very discounted rates. So please keep this in mind first and foremost.

If a channel is down, we will do our best to restore that back to service by swapping sources and also reporting it as a down channel to our provider. If your well-being is dependent on a single channel to be up 100% of the time then you really need to consider cable or satellite as your primary service. We will be glad to be secondary service.

Please use the guidelines below before reporting a channel:

– Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back from our work.
– Is this happening on all channels? If it is, it may be on your end.
– Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems)
– Make sure you are connecting using a Ethernet cable to devices and not via Wifi.
– Try using a VPN service if all the above are not working.

If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing, this can be due to break in transmission for a second, the software will halt under these conditions.

Sometimes you may experience buffering due to low internet speed or high internet traffic.

Cause:
The most common cause of buffering is the result of slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again
The second and more logical reason is that you are using Wi-Fi, it doesn’t matter how fast your internet is…Wi-Fi as whole is slow and unreliable. it just is…. You should avoid using it when possible

Resolution:
Directly connect to your router using an ethernet cable or to a powerline adaptor.
If not possible, try moving the box closer to the router.
Change your WI-FI channel. To avoid interference with nearby devices.
If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.

If you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will need to perform a hard reset of your device. Simply power off your device, unplug your power cable and re-plug it in.

For Kodi, you will need to clear your cache. If unsuccessful, attempt a re-install of Kodi itself.

Because of decoder setting problem, some channels are only having sound without images/video, please do as followings:

1 Click OK Button for 3 seconds, next you would go Setting bar, click setting
2 Go play back.
3 Choose Native for the Decoder.
4 restart our app.

First, please check your network connection, reboot your router and device, and then try again.

Secondly, if your network connection is no problem, please check whether your account is used on other devices.

If yes, please visit www.whatismyip.com by using computer, and find your IP4 IP Address, next send your 1-year account and IP4 IP Address to us for restoration.

Please note that an account can only be used on a device, otherwise your account would be banned soon.

We only restore it for 1 time for 1 account. If your account is banned again after restoration, we would not provide refunds or support anymore
.

When we activate the free trial account from our server, it begins to count.

We can not promise all channels are working properly due to your Internet speed and other tech issue.

If the link is not working , always check the link on PC using VLC . If it works it means that there is something wrong on your side . Only contact us if the link does not work on your pc by giving us your IP address ( www.whatismyipaddress.com ) . Do NOT access the test link when its expired – your IP will get blocked

Yes, you can contact us for latest M3U playlist for latest channels.

Reboot your router & device, and try again.

our service is compatibly with many devices out there.

We are compatible with:
Mag Boxes (250, 254, etc) Dreamlink (T1, T1+, etc)
Avov Tvonline (N, N2, N3 etc)
VLC Player
STB Emulator
Perfect Player
Best Player TV and Movies
Enigma
and much much more!

With there being many devices out there that are compatible with our service, we cant offer support for each and every device out there.

Here is a list Of Devices (and Programs) our service can officially offer Support to:
(H) MagBox (250,254, etc)
(H) Dreamlink (T1, T1+, T6, etc)
(H) Avov Tvonline (N, N2, N3 etc)
(H) Amazon Fire TV Stick
(S) Kodi
(S) STB Emulator
(S) Perfect Player
(S) Best Player
(S) VLC Player

Devices our service allows, but can not officially offer support for:
Zgemma
Enigma2
XtreamTV
ROKU

Devices our service does NOT allow on our service:
TVHEADEND

We stream a huge amount of data to you, and your Router should be rebooted at least once per week to clear the internal cache. So rebooting the Router to see if it eliminates an issue is a very good idea Also check that the Router’s software and firmware are up to date.

If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing, this can be due to break in transmission for a second, the software will halt under these conditions.

Has the device, that has our software installed, got the latest updates and firmware.
Clearing the Cache/Data also is a very good idea; go to Account Info within the app, then Misc, to clear, also you can change the rendering from Hardware to Software
Check the download speed on the actual device that is streaming our service, you may have 50mbs on your computer, but the device could be considerably slower, indicating a problem on your internal network. And NEVER check the speed with Speedtest, it is very inaccurate, only use testmy.net
Are there any processor demanding applications running in the back ground that can be stopped, this is very important on low end devices.
Is your ISP having problems in your area, an excellent site to check this is downdetector.co.uk
And one of the best things to try is simply rebooting the device, or uninstalling and reinstalling our software, your code will not be lost..

 

We have a few questions that may help you solve the problem:

Did you give us the correct MAC address?
Are you using a firewall, proxy or VPN? If so, our servers won’t allow you to connect.
Is your Internet speed at the recommended minimum—16 Mbps; 30 Mbps for HD channels—or higher?
Is your device wired in (Ethernet), or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can.
Are your device’s specs powerful enough to effortlessly handle live HD streaming?
If you’re using an STB emulator, did you follow the steps in our guide, Setup Android STB Emulator for our service, when getting setup?
If you’re using an STB emulator, have you tried wiping your app’s cache, then restarting your device?
If you’re using a MAG box, have you tried restarting your device?
If you’re using an Android device/MAG box, have you tried logging out, then factory resetting your device?
Have you double-checked the server portals? They should be:
Server Portal #1- ipthost.com:25461/c
The server might not allow you to connect if you are using a firewall, proxy or VPN

 

We have a few questions that may help you solve the problem:

Are you using the login we issued you, and not your login for the website?
Are you using a firewall, proxy or VPN? If so, our servers won’t allow you to connect.
Is your Internet speed at the recommended minimum—16 Mbps; 30 Mbps for HD channels—or higher?
Is your device wired in (Ethernet), or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can.
Are your device’s specs powerful enough to effortlessly handle live HD streaming in Kodi?
If you’re using an Android device, have you tried wiping your apps’ cache, then restarting your device?
Is your Kodi Add-on up-to-date?
If you have reason to believe it’s not, please try uninstalling, then upgrading to the latest version by downloading and installing the add-on
For Kodi username & password
How to install Kodi add-on: https://universe2iptv.com
Direct URL to Kodi add-on (installing from source): https://universe2iptv.com
Settings > File Manger > Add Source > Choose URL below > Name File > Press “OK”
Go to Settings > Add-on > Install from Zip File > Choose the Folder > Install Add-on
All Done
If you’re using an Android device, have you tried logging out, then factory resetting your device?

If it also happens you’re using a trial—as it states under “Description” on the Free Trial page on our website, the trial is limited:

The server might not allow you to connect if you are using a firewall, proxy or VPN
Trial account is limited and you can’t re-stream channels
Trial account is usable for 24 hours and it will start as soon as you receive the email

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